Finding the right part
How do I find the right part for my machine?
Start with the model and serial number plate on your machine — it is usually on the frame, under the seat, or behind the engine cover. Search our catalog with either the OEM part number or your model number. If both are unknown, email us a photo of the old part together with the model plate and we will identify it for you.
Are your parts genuine OEM or aftermarket?
Both. Every product page states whether the part is genuine OEM or an aftermarket replacement. Aftermarket parts are sourced from established manufacturers and are listed with their own part number plus the OEM numbers they replace, so you can compare directly against the part you are removing.
How can I confirm a part will fit before I order?
Cross-check three things: the OEM number your machine calls for, the model and serial range on the product page, and the photos showing mounting points and dimensions. Part numbers that look similar can differ by a fraction of an inch or by rotation direction, so if anything is unclear, send us your model and serial number before ordering rather than after.
My model is not listed. Can you still get the part?
In most cases yes. Our catalog covers a fraction of what is available from our suppliers, so a part that is missing from the site is not necessarily unavailable. Email the model, serial number and a description or photo of the part and we will check availability and pricing for you.
Shipping and delivery
How long does delivery take?
Orders are picked and handed to the carrier within 1-2 business days. Delivery then typically takes 3-7 business days within the contiguous United States. A tracking link is emailed as soon as your parcel leaves the warehouse.
When is shipping free?
Shipping is free on orders over $59. Orders below that threshold are charged actual carrier rates, which are shown at checkout before you pay.
Do you ship outside the United States?
Our checkout is set up for United States addresses. For orders to Canada, Alaska, Hawaii, Puerto Rico or overseas, contact us first and we will quote the shipping cost and confirm whether the carrier can serve your address before you commit to an order.
Orders, returns and warranty
Can I change or cancel an order after placing it?
Contact us as soon as possible. We can usually change an address or cancel an order while it is still in the picking queue. Once a parcel has been handed to the carrier it can no longer be recalled, and the return process applies instead.
What if the part arrives damaged or does not fit?
Email us within 48 hours of delivery with your order number and photos of the item and the packaging. Damage in transit and wrong-item shipments are resolved at our cost, including return shipping. If a part does not fit, send us the model and serial number so we can confirm whether the correct part exists before arranging the return.
Do you accept returns on electrical and fuel-system parts?
Electrical components, carburetors and other fuel-system parts can only be returned if they are unused and still in their sealed original packaging, because once fitted they cannot be resold. This is noted on the relevant product pages. The standard return window is 30 days from delivery for eligible items.
Do you offer wholesale or bulk pricing?
Yes, for repair shops, landscapers and resellers ordering in volume. Email us with the part numbers and quantities you need and we will send a quote. Pricing tiers depend on the item and the order size.
How do I get an invoice or receipt?
An order confirmation is emailed automatically when you place an order, and the receipt is attached to your shipment confirmation. If you need a copy, or need the invoice made out to a business name or tax ID, email us your order number and we will reissue it.
Are the parts covered by a warranty?
Parts carry the manufacturer warranty where the manufacturer offers one. We pass that coverage through to you and will help you file a claim, but we do not add a separate store warranty on top of it. Consumable items such as filters, belts and blades are normally excluded by the manufacturer once they have been used.
Full delivery and return conditions are on our Returns & Shipping page.
Still need help?
If your question is not answered here, send us the model and serial number of your machine and we will look it up.
- Email: [email protected]